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SHIPPING & RETURNS

Shipping Policy

Thank you for choosing Joyful Jigsaw. We strive to provide you with a seamless and efficient shipping experience. Please review the following information regarding our shipping policy:

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  1. Order Processing Time:

    • Orders are typically processed and dispatched within [3] business days from the date of purchase.

    • Processing times may vary depending on the availability of the item(s) and order volume.

  2. Shipping Methods:

    • We offer several shipping methods to accommodate your needs, including standard shipping, expedited shipping, and international shipping.

    • Shipping options and delivery times may vary based on your location and the shipping carrier's services.

  3. Shipping Rates:

    • Shipping rates are calculated based on the weight, dimensions, and destination of the package.

    • You can view the estimated shipping costs during the checkout process before completing your purchase.

  4. Delivery Timeframes:

    • Estimated delivery times vary depending on the shipping method selected and your location.

  5. Order Tracking:

    • Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

    • You can track the status of your shipment by entering the provided tracking number on our website or the shipping carrier's website.

  6. Shipping Restrictions:​

    • Certain items may be restricted from international shipping due to customs regulations or shipping carrier policies.

  7. Shipping Liability:

    • Joyful Jigsaw is not liable for any delays, damages, or lost packages caused by the shipping carrier or events beyond our control, such as natural disasters or customs delays.

    • If you encounter any issues with your shipment, please contact our customer service team, and we will assist you in resolving the issue to the best of our ability.

  8. Shipping Address:

    • Please ensure that the shipping address provided during checkout is accurate and complete.

    • We are not responsible for orders shipped to incorrectly entered addresses, so please double-check your shipping information before confirming your order.

  9. Shipping Updates:

    • We strive to keep you informed about the status of your shipment via email notifications.

    • If you have any questions or concerns about the delivery of your order, please don't hesitate to contact our customer service team for assistance.

  10. Contact Information:

  • For inquiries regarding shipping or assistance with your order, please contact our customer service team.

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Please note that shipping policies may be subject to change without prior notice. Thank you for choosing Joyful Jigsaw. We appreciate your business and look forward to serving you.

Return & Exchange Policy

At Joyful Jigsaw, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy subject to the following terms and conditions:

 

  1. Eligibility for Return and Exchange:

    • Items must be returned within 30 days of the purchase date.

    • The item must be in its original condition, unopened, and with all packaging materials intact.

    • Personalized or customized items are not eligible for return or exchange unless there is a manufacturing defect or damage.

  2. Return and Exchange Process:

    • To initiate a return or exchange, please contact our customer service team within the 30-day period from the date of purchase.

    • Provide your order number and details of the item you wish to return or exchange.

    • Once your return request is approved, we will provide you with a return shipping label.

    • Securely package the item in its original packaging and affix the provided return shipping label.

    • Drop off the package at the designated shipping carrier's location.

  3. Refund and Exchange Procedure:

    • Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria.

    • If the return is approved, we will issue a refund to the original payment method within [X] business days.

    • In the case of an exchange, we will ship the replacement item to you at no additional cost, subject to availability.

  4. Exceptions:

    • Items purchased during clearance sales or promotional events may not be eligible for return or exchange unless there is a manufacturing defect or damage.

  5. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately.

    • We will arrange for a replacement or issue a refund, depending on your preference and the availability of the item.

  6. Non-Returnable Items:

    • Certain items, such as gift cards, downloadable software, and perishable goods, are non-returnable.

  7. Customer Responsibility:

    • Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.

  8. Contact Information:

    • For any inquiries regarding returns or exchanges, please contact our customer service team. 

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Please note that Joyful Jigsaw reserves the right to amend this return and exchange policy at any time without prior notice.

Thank you for choosing Joyful Jigsaw. We appreciate your business and aim to provide you with the best shopping experience possible.

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